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Frequently Asked Questions

What kind of support can I expect with the Premium plan?

Premium vendors enjoy our dedicated support promise. Whenever you have a query or face an issue, you can expect a response from our team within just a few hours. We prioritize your concerns to ensure a smooth experience on Events Mate.

I'm considering the Platinum plan. How is the support different?

Platinum vendors receive our highest level of support. Not only will we respond to your queries in record time, but we'll also proactively fix issues for you. Think of it as having a dedicated support team just for your profile.

Can I advertise with the Platinum plan?

Absolutely! Platinum vendors have the exclusive opportunity to use ads within the 'Events Mate' network. This provides additional visibility and can significantly increase engagement with potential clients.

How does the location-based recommendation work for Platinum vendors?

As a Platinum vendor, you'll be automatically recommended to users who are nearby your location and haven't finalized vendors in your category yet. This gives you a direct advantage, connecting you with users who are actively planning their events and are in need of your services.

I have more questions. How can I reach out?

We're here to help! If you have any more questions or need further information, feel free to contact our support team. Remember, Premium and Platinum vendors receive priority responses to ensure the best possible experience.

Can I cancel my subscription anytime?

Yes, absolutely! At Events Mate, we believe in flexibility. Just like many streaming platforms, you can cancel your subscription at any time. If you're on a monthly plan, you won't be billed for the next month, and if you're on an annual plan, your subscription will not renew for the next year. We're here to support your business, and we want you to feel confident in your choice to partner with us.

Do you offer a free trial for your plans?

Yes, we do! At Events Mate, we want you to be confident in your choice. For our monthly subscriptions, we offer a 7-day free trial, allowing you to experience all the features without any charges. If you opt for an annual subscription, you get an extended 14-day free trial. If you decide it's not for you, you can cancel before the trial ends, and you won't be charged.

How does visibility differ across web and apps for each plan?

Great question! At ''Events Mate'', we ensure that each plan offers value in terms of visibility:

  • Basic Plan: Vendors with the Basic plan are visible exclusively on our web platform.
  • Standard Plan: Vendors on the Standard plan enjoy visibility on both our web platform and all our apps.
  • Premium Plan: In addition to visibility on the web and all our apps. Premium vendors benefit from enhanced search ranking, ensuring they appear higher in search results.
  • Platinum Plan: Platinum vendors receive the best of both worlds. Not only do they appear on our web platform and apps, but they also enjoy the topmost ranking in search results, ensuring maximum visibility and engagement.

Remember, visibility and search ranking play a crucial role in connecting with potential clients, so choose a plan that aligns with your business goals.

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